Hi, I'm Dandi Sugiarto

PT Intersoft Solutions (iSeller)

October 2022 — Present

• Installed, tested, configured, and deployed POS solutions at customer outlets, ensuring system readiness and operational stability before go-live.
• Provided end-user technical support for POS applications, hardware, and peripherals by diagnosing and resolving application, transaction, and device-related issues.
• Performed REST API testing and validation using Postman to verify application functionality and support troubleshooting with development teams.
• Investigated transaction and application issues, including missing transactions, inconsistent order IDs, and data discrepancies through database inspection using SQLite Browser.
• Managed technical incidents using HubSpot Ticketing System and coordinated with Development, Operations, and Support teams to investigate, escalate, and resolve issues.

PT Sigma Solusi Servis (Biznet Project)

September 2018 — September 2022

• Performed operation and maintenance of fiber optic distribution networks from ODC/RK to ODP, ensuring network availability, reliability, and service continuity.
• Performed fiber optic troubleshooting and fault isolation using OTDR, Optical Power Meter (OPM), and fiber testing equipment to identify fiber faults and optical degradation.
• Analyzed OTDR traces, optical power levels, fiber loss, and network topology to determine fault locations and appropriate troubleshooting or escalation paths.
• Performed SFP module replacement, optical power verification, and fiber link validation to troubleshoot and restore affected network connectivity.
• Supported EPON-to-GPON network migration projects through fiber troubleshooting, optical validation, service verification, and post-migration monitoring in coordination with Project and Operations teams.
• Coordinated with NOC, Backbone, Project, field operations, and contractors to investigate incidents, escalate faults outside the distribution scope, and support timely resolution.

PT Megah Sentral Bangunan (Dunia Bangunan)

August 2017 — September 2018

• Provided end-user IT support for hardware, software, and Windows operating systems, ensuring reliable IT services and smooth daily business operations.
• Installed, configured, maintained, and troubleshot desktop computers, printers, scanners, and peripheral devices across the office environment.
• Diagnosed and resolved hardware, software, and basic network connectivity issues, minimizing user downtime and operational disruptions.
• Supported LAN connectivity, workstation deployment, system maintenance, data backup, and IT asset management to maintain reliable office IT operations.